*Please note that while this role will operate remotely, it is required that the candidate resides in the West Region. States included in Yelp’s defined West Region for this role include: California, Washington, Oregon, Nevada, & Arizona. Additionally, candidates residing within 50 miles of an existing Yelp office are not eligible.*
Yelp was created to connect people with great local businesses. As an Inside Sales Representative (ISR), you’ll be working directly with these local businesses to help them achieve their goals through Yelp’s various advertising programs. You’ll work with small business owners via phone to determine their needs and aspirations and customize every sale to help make those happen. We succeed when we help our clients grow their businesses.
Because people are at the center of everything we do, one of your main priorities is to educate business owners about the value of Yelp’s advertising platform. In this role, you will be directly responsible for selling advertising space on Yelp to local businesses across the US and Canada. Success in this role is measured by hitting and exceeding monthly sales goals, consistently staying ahead of daily metrics, and handling rejection in stride. You’ll experience all of this in a supportive virtual team environment with the added flexibility of a remote workspace.
Because of the above, candidates in the San Francisco Bay Area and Greater Phoenix area are not eligible.
Please visit www.yelp.com/careers and apply to the appropriate posting that matches your location.
What You’ll Do
- Own and manage a pipeline of clients ranging from dentists to florists to restaurant owners- all organized in our CRM (Salesforce)
- Educate, strategize, and successfully sell Yelp advertising programs through a high volume of outbound sales calls – this role is 100% phone based.
- Become an expert in Yelp’s advertising solutions, and adapt product recommendations quickly to suit client needs – asking probing questions and overcoming customer objections and rejection will be critical to your success.
- Achieve and consistently exceed monthly sales goals- strong work ethic and tenacity are key!
- Stay organized and manage your time effectively in order to complete your daily goals- you know that sales is a numbers game and you’re here to win.
What We’re Looking For in You
- You have an appetite for learning! You’re keen on turning training and feedback into action and continuous self-improvement- you don’t take rejection personally.
- You are committed to a high standard of integrity and being a teamplayer is important to you.
- You’re an excellent listener, assertive, persistent, and persuasive – show us your grit!
- You are genuinely curious about people, local businesses, and possess the innate ability to inspire passion in others- you can’t wait to show everyone the value of Yelp.
- You are adaptable and can think on your feet. When faced with new challenges, or tough conversations, failure simply isn’t an option.
- GED/HS Diploma and 2+ years of customer facing experience or;
- AA Degree and 1+ years of customer facing experience or;
- BA/BS Degree
- 1+ years remote work experience
- 1+ years cold-calling experience
- Excellent written and verbal communication skills – no fear of the phone
- General computer and email proficiency- we use Google suite and provide a Mac mini!
- Positive attitude and resiliency- you’re like a duck
- Ability to focus and effectively prioritize tasks and manage time independently without oversight
- A home work environment free from noise and distractions (Wifi provided by Yelp!)
- Must possess current US work authorization
Training and Development
- We offer comprehensive initial two month training with ongoing career development support and opportunities through the Yelp Sales Development Program*
- Learn industry-leading communication and sales techniques that will enable you to find solutions for your clients and close deals
- Gain extensive knowledge on the industry’s leading CRM tool, Salesforce
- Become an expert in internet advertising and the world of SMB
*The Yelp Sales Development Program provides a transparent path for professional growth by outlining what you need to be doing every day, month, and quarter to reach the next level in our sales organization. As you progress through YSDP, you will be eligible for increases in compensation, title, and responsibilities, which will keep your career moving in the right direction.
Compensation and Benefits
- Starting base salary of 30K plus uncapped commission
- Effective your first day: Full medical, vision, and dental (100% paid employee only coverage)
- 15 days PTO and 11 paid holidays (per year)
- Generous paid parental leave policy
- Monthly wellness subsidy
- Flexible spending account
- 401(k) retirement savings plan with employer matching up to $1,000 your first year and $3,000 in subsequent years
- Employee stock purchase plan
Think you have what it takes to win? Send us your cover letter and resume today. Don’t forget to keep it useful, funny, and cool!
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”
We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected] or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.