Overview

Elemental Technologies, an Amazon Web Services company, is the leader in software-defined video solutions, and we are looking for a Senior Technical Project Manager. In this role, you will be responsible for building strong, long-term relationships with our customers by managing Solution Delivery to our largest and most strategic accounts.

You will manage the delivery of customer programs with stakeholders across our customer, partners, and internally at Elemental/AWS. Your key focus is to ensure communication is concentrated on program execution across the various stakeholders and you will ensure expectations are appropriately managed where requirements, deliverables/milestones, dependencies, issues, and risks are well understood.

Your goal is 100% customer satisfaction while maintaining Elemental/AWS goals and your program must meet reasonable expectations around Product, Services, and Support while ensuring a customer outcome that is on time, on budget, with the highest level of quality achievable.

What you’ll do:

  • Manage video solutions/system integration programs for the Broadcast, Service Provider, and MSO markets
  • Regularly communicate with program stakeholders, including appropriate escalation of program blockers to various stakeholders
  • Track program activities and schedule
  • Ensure the Services team assigned to the program clearly understands delivery expectations and customer requirements
  • Ensure other Elemental/AWS resources (Product, Engineering, Support, etc.) understand our customer commitments
  • Work closely with partner representatives tied to Elemental/AWS deliverables
  • Closely manage, track, and report on issues/risks associated with the program
  • Proactively manage program scope with the customer to ensure a proper change control process is followed
  • Actively manage the definition of “done” for the assigned program
  • Efficiently manage Services’ resource time and accurately forecast future program needs
  • Manage Services’ program financials (forecast vs. budget)
  • Maintain a solid understanding of Elemental’s products and services to ensure customers have a full understanding of the current and future capabilities available with our offerings

BASIC QUALIFICATIONS

  • A BS in a technical discipline (preferably in computer science, engineering, or information systems) or strong experience working with technical teams
  • 10+ years’ experience working in professional services or a customer-facing technical support role
  • 5+ years’ experience as project lead or manager of a technical engineering or services team (PMP certification is a plus)
  • 5+ years’ experience managing video solution/systems integration programs for the Broadcast, Service Provider, and/or MSO markets
  • Demonstrated competency in strategic thinking and leadership, with strong relationship management experience
  • Highly developed organizational skills, with ability to effectively prioritize, plan, and execute under heavy workload
  • Experience working in a fast-paced enterprise or start-up environment
  • Willingness to travel (~ 30%), primarily regionally, with international travel on occasion

PREFERRED QUALIFICATIONS

Please apply via Elemental’s career page:
http://www.elemental.com/node/4195